Customer Advocate

The challenge

• Customers at the core of everything we do here and we strive to deliver an 11‑star experience to each and every one of them.

What you’ll do

• Own your portfolio of client companies. Educating their teams on new best practices, upselling them on new features, and helping them jump through the hoops of procurement departments. Think of it as being a consultant but owning your work in the long‑term.
• Build business relationships. Be it a CTO, engineering team lead, or an indie hacker. We give everyone the 11‑star experience approach in everything we do.
• Solve customer’s problems. Identify issues, design and analyze the best solutions, or even hop on a call to discuss your recommendations with your customers.
• Bring your unique perspective on how to solve any challenges that our customers may come across.

This might be for you if

• You want to be a part of a high‑growth environment and engage in a client‑facing consultant & advocacy role.
• You are passionate about learning and dive head straight into any challenge. It will be up to you to discuss the technical challenges, organizational goals of our customers and be responsible for driving the solutions from the start to the finish line.
• You are an excellent and effective communicator with native‑level English skills. Both written and spoken form.
• You are independent, resourceful, and not afraid to roll up your sleeves.
• You want to help usbuild love brand.

Who you’ll work with

• A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely:
• Veronika, our co‑founder & COO, who was previously at Google and Shopify.
• Filip, our technical magician, who can help setup anything from config for an indie hacker to the migration of a 300‑strong team.
• Our amazing engineers, whose wizard‑level skills can solve any technical problem and are always willing to help, as well as our customer success and sales teams.