Mid-level or Senior School Success Manager

About Boost My School: Boost My School is a leading EdTech company dedicated to empowering K-12 schools by providing a modern fundraising, events, and auctions platform. Our platform is trusted by over 200 schools to manage and increase their fundraising efforts, generating over $75 million in donations from 100,000 families. We are committed to making a meaningful impact on education by supporting schools in achieving their fundraising goals.

Key Responsibilities:

• Proactively own and manage retention metrics for assigned segment of partner schools (80-100 schools)
• Develop trusted advisor status by understanding school-specific needs and solutions
• Serve as the first point-of-contact for school support issues and drive effective resolutions
• Co-create, implement, and monitor school health metrics and success KPIs
• Develop and maintain documentation for school success best practices
• Identify additional revenue opportunities and achieve annual upsell targets
• Regularly solicit feedback on products, services, and satisfaction
• Travel to conferences and events to meet partner schools
• Support teammates and fill gaps as needed in our small team environment

Required Skills and Ideal Candidate:

• 5+ years of client services or customer success experience, preferably at a B2B SaaS company
• Proven ability to build strong relationships with schools and understand their unique challenges
• Excellent communication and problem-solving skills
• Experience with CRM systems and customer relationship management
• Ability to multi-task, prioritize, and manage time effectively
• Familiarity with the school fundraising industry is a significant advantage
• Experience with customer satisfaction surveys and improvement initiatives
• Passion for education technology and its impact on schools and communities