Director of Product Design

Citymapper by Via (Headquarters: London, UK and New York, USA)

Product Design UX/UI User Research Strategic Design Leadership Consumer Products Design Product

**About Citymapper by Via:** Citymapper by Via is a technology company dedicated to transforming urban mobility. We build innovative solutions to modernize public transportation systems, making cities more accessible, efficient, and sustainable. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. We achieve this through cutting-edge AI-powered software and innovative technology-enabled operations. We were recognized for our commitment to social good, receiving awards such as Inc. Magazine’s “Best in Business” Awardee in the software category for Companies That Put Purpose Before Profit and being part of 17 Ventures That Embodify the U.N.’s 17 Sustainable Development Goals. We are an equal opportunity employer and value diversity in our workforce.

    **About The Role:** We are looking for a Director of Product Design who can think strategically and craft great consumer products. You’ll be leading a world class product design team and collaborating closely with some of the best product managers and engineers in the industry to deliver elegant solutions needed by humans all over the world.

    **Key Responsibilities:**
    - Lead, inspire and nurture Citymapper’s product design team.
    - Help the team deliver best-in-the-world interactive design.
    - Champion user research: seek and analyze quantitative and qualitative feedback to inform decisions.
    - Balance user needs and business needs.
    - Partner with Product Managers to define the roadmap, project milestones and priorities.
    - Collaborate with Engineers to understand constraints and opportunities, and design with data.
    - Work through the entire project lifecycle: at no point does designers “hand over” to another team. We follow through delivery, QA, and iterate.
    - Test and use the product you build. Every day.

    **Required Skills and Qualifications:**
    - 10+ years of experience in designing and building products.
    - Experience leading design projects and managing people.
    - Experience working with executive leaders.
    - Proven success at delivering delightful consumer products.
    - Able to create designs that trigger emotions and have a human touch.
    - Experience in abstracting complexity behind simple messages and interfaces.
    - Design with real data. Ship quick moves, learn & iterate.
    - You understand tech constraints and opportunities. You appreciate that engineers are designers in their own right.
    - Deep understanding of the Citymapper app - as a user.
    - Able to handle complexity (messy data, scale of the product).
    - Able to foster quality and velocity at scale.
    - Organised and knows how to prioritize features and tasks.
    - Understands the dynamics of 0 → 1 and 1 → Scale.
    - Comfortable combining a lean and iterative approach, with deadline-driven commercial commitments.
    - Transportation experience is welcome to speed up the learning curve, but not mandatory.
    - A great communicator and empathic leader.
    - Lead, inspire and nurture the product design team.
    - Enable each teammate to become the best version of themselves.
    - You see building products as a team sport.
    - Able to lead by example with low ego as well as delegating.
    - Great presenter and communicator.
    - Design has the ability to inspire and energise the team, and you use this superpower.
    - Assertive: Can ask the hard questions, knows when to push back elegantly.
    - You care.