Transit Data Team Lead

**About Citymapper by Via:** Citymapper by Via is a technology company dedicated to transforming urban mobility. We build innovative solutions to modernize public transportation systems, making cities more accessible, efficient, and sustainable. Our mission is to create modern and efficient public transportation systems that provide greater access to jobs, healthcare, and education. We achieve this through cutting-edge AI-powered software and innovative technology-enabled operations. We were recognized for our commitment to social good, receiving awards such as Inc. Magazine’s “Best in Business” Awardee in the software category for Companies That Put Purpose Before Profit and being part of 17 Ventures That Embodify the U.N.’s 17 Sustainable Development Goals. We are an equal opportunity employer and value diversity in our workforce.

    **About The Role:** As a Transit Data Team Lead at Citymapper, you will be responsible for the data and the team that is the backbone of our application’s success. You’ll lead a team of highly skilled and motivated Data Analysts who form the foundation of Citymapper’s exceptional data quality. Millions of users around the world trust our application to be on time for work, a job interview, or a date - and we take great responsibility in fulfilling that need.

    **Key Responsibilities:**
    - Lead a team of highly skilled and motivated Data Analysts, the driving force behind Citymapper’s exceptional data quality.
    - Work with our Product Manager to build for scale by improving tools and automating tasks, ensuring the highest data quality for all regions.
    - Develop and evolve new ways of measuring and improving data quality, and work with our marketing team on telling that story.
    - Collaborate with other teams at Citymapper, Remix and Via to facilitate product development and delivery, customer success and retention, and user growth.
    - Ensure data quality in our web and mobile products so that users continue to love and trust Citymapper.

    **Required Skills and Qualifications:**
    - A generalist with at least 3 years of experience to guide you – preferably as a technical/operations manager or team lead in a fast-paced, product-oriented company.
    - You have a proven track record of managing teams with exceptional attention to detail and a strong ability to uphold high standards across your team.
    - A leader who builds and motivates high-performing teams through mentorship, clear goal-setting, and fostering a culture of continuous improvement.
    - You are comfortable dealing with large datasets and skilled at translating them into actionable insights that drive business decisions.
    - You excel at communicating complex technical concepts to both technical and non-technical audiences.
    - Fluency in English is a must (other languages considered a huge plus).

    While not required, it would be a definite plus:
    - Experience working with Python, and/or common transit data formats (GTFS, TransXChange, Siri, Hafas, etc.).