Customer Success Engineer

**About Cocotec:** 
Cocotec is a spinout company from the University of Oxford, founded in 2019, specializing in building tools for developers to improve software quality, accelerate delivery, and reduce costs. Their flagship product, Popili, brings automated formal verification to software development, helping developers eliminate errors early in the process. We work with global clients in sectors such as semiconductors, medical, aerospace, and defense.

**About The Role:**
We are seeking a Customer Success Engineer to join our growing team and work with cutting-edge technology that is transforming how software is developed for some of the world's most complex products. You will have the opportunity to work with global companies who are world leaders in their field. The successful adoption of our tools is achieved by building strong enduring relationships with our customers. This is a full-time, hybrid position based in Guildford (UK) or Eindhoven (NL).

**Responsibilities:**
- Supporting trials for new customers, which may include helping to identify suitable trial projects, and providing technical assistance.
- Supporting customers on live projects.
- Communicating new tool advances being developed to customers.
- Developing and delivering training courses.
- Developing online documentation and material to support the adoption of our tools.
- Understanding and resolving technical issues raised by our customers and providing feedback to our development team accordingly.

**Requirements:**
- Have an undergraduate or higher-level degree in a Computer Science related subject.
- 5+ years of experience in a developer role.
- 2+ years of experience in a developer role involving modern C++.
- 2+ years of experience working in a high-tech manufacturing industry.
- Experience using Git or other version-control systems.
- Experience of several different build systems.
- Excellent communication skills.
- Able to work collaboratively within a team and independently on your own.
- Naturally proactive and self-motivated.

**What We Offer:**
- Competitive salary depending on experience.
- Opt-in health insurance.
- Discretionary bonus based on Cocotec's results and personal performance.
- Generous pension contribution.
- 25 days annual leave (in addition to bank holidays).
- Opportunities for partial remote working and flexible working hours.