Customer Success Engineer

Foxglove (Headquarters: Remote)

customer success technical support robotics foxglove webviz rviz ros data visualization autonomous vehicles support saas Data Engineer

Company: Foxglove is the leading observability platform for robotics developers, helping companies log, store, and visualize multimodal data to build reliable autonomy and scale development. We are a well-funded Series A company (~30 people) building a unified cloud platform for all robots.

Role: We are seeking a Customer Success Engineer to ensure our customers maximize the value they get from the Foxglove platform.

Responsibilities:
- Serve as the primary technical point of contact for assigned customers.
- Onboard new customers and provide training on the Foxglove platform.
- Troubleshoot technical issues related to data logging, visualization, and platform usage.
- Provide proactive guidance and best practices to help customers achieve their robotics development goals.
- Gather customer feedback and advocate for their needs internally with product and engineering teams.
- Develop technical documentation, tutorials, and knowledge base articles.
- Build strong relationships with users and key stakeholders.
- Monitor customer health and identify opportunities for expansion or churn risks.

Ideal Candidate:
- **Required:** Previous hands-on experience using robotics visualization tools such as Foxglove Studio, webviz, RViz, or similar.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills, with an ability to explain technical concepts clearly.
- Experience in a customer-facing technical role (e.g., support engineer, solutions architect, technical consultant).
- Familiarity with robotics concepts, ROS (Robot Operating System), and common robotics data types.
- Passion for helping users and building strong customer relationships.
- Ability to work independently in a remote environment.

Benefits: Remote work ($300 monthly budget), comprehensive insurance (US), 4 weeks vacation, company off-sites, competitive equity, and 401(k) matching (US). This role is preferably located on the West Coast.