Customer Success Manager

**About Giskard:** Giskard defends the vision of Responsible AI by building a comprehensive testing platform for Generative AI applications. We help enterprises secure their GenAI agents with continuous testing to prevent hallucinations and security issues. With 4.6K GitHub stars, we push the frontier of AI Safety & Security research.

**About The Role:** As a Customer Success Manager, you will help customers use our product successfully, coordinate with key decision-makers, act as a bridge between customers and our Product/Engineering teams, and support our sales efforts.

**Responsibilities:**
- Help customers use our product successfully to make their LLM Agents more secure & reliable.
- Coordinate with key decision-makers across customer organizations.
- Act as the bridge between customers and our Product and R&D teams.
- Support Giskard's sales & marketing team with customer stories.

**Requirements:**
- Minimum of 3 years in Customer Success or Consulting roles in Data/AI/Cybersecurity companies.
- Demonstrated project management skills with technical stakeholders.
- Experience managing AI projects involving LLMs.
- Outstanding communication skills in English and French.

**Bonus:** Experience in early-stage startups, proficiency in German.

**Compensation:** Estimated pay range is €70K-€100K/year (annual) + equity. Roles are based in France with EU work permit required.

**Join us to build trust in Responsible AI!**