Account Management Administrator

Overview

The Account Administrator, Direct Supply supports the direct supply business at GOAT across all direct brand inventory. This role is the operational backbone of the direct supply team, ensuring products move from partner to marketplace accurately, efficiently, and on time - enabling Account Managers to focus on growing relationships and hitting KPIs.

In this role, you will:

• Support the direct supply business in daily administrative functions, with a strong focus on accuracy, cross-functional coordination, problem solving and operational execution
  • Manage day-to-day tasks by working closely with Account Managers to keep partners supported and operations running smoothly
  • Follow established processes with a high degree of accuracy, escalating issues proactively
• Ensure products are available for sale and accurately listed in the GOAT marketplace
  • Own product listing setup for partners, coordinating with internal teams to gather required product information and assets, to ensure we have all listings created
  • Troubleshoot and resolve issues that prevent inventory from being created or going live
• Own the direct brand purchase order flow end-to-end
  • Participate in seasonal buying appointments with Account Managers to support order creation
  • Submit and track orders with partners, reviewing confirmations and flagging discrepancies
  • Proactively follow up with partners to confirm shipments adhere to agreed delivery windows
  • Coordinate inbound logistics across internal teams and external partners to ensure timely, accurate deliveries
  • Prepare and distribute delivery details to relevant internal teams ahead of each shipment
  • Activate and price inventory upon receipt; reconcile received quantities against invoices and resolve discrepancies
• Coordinate cross-functionally to keep all business verticals on track
  • Partner with Logistics, Compliance, Operations, Finance, Merchandising, Product Catalog, Data and Engineering to support smooth end-to-end execution across the direct supply business
• Support campaigns, launches, and seasonal activations
  • Manage operational details for brand partnerships, exclusive launches, and key moments
  • Coordinate across teams to ensure inventory is ready to go live accurately and on time
  • Serve as a day-to-day operational point of contact for partners, handling status updates, confirmations, and issue resolution
• Own recurring operational tasks including partner payouts, cost management, and seasonal markdowns
• Maintain and improve processes that reduce errors and drive operational efficiency
  • Follow established workflows with precision; identify gaps or inconsistencies and bring solutions to the team
  • Track inventory performance and share insights with the Account Management team
  • Support regular and ad hoc reporting needs

We are looking for:

• 1–3 years of experience
• Experience in a retail, brand, or wholesale environment preferred
• Highly organized with the ability to prioritize workload independently
• Follows processes precisely with a high attention to detail
• Strong communication, interpersonal, and analytical skills
• Confidentiality and discretion a must
• Self-motivated and resourceful with a can-do attitude
• Commitment to a VIP level of customer service
• Proven ability to thrive in a collaborative, cross-functional environment
• Mac and Excel proficient, with familiarity with web-based platforms
• Experience with data entry
• Familiarity with AI tools (e.g. ChatGPT, Claude, or similar) a plus
• Sneaker or apparel industry knowledge not required, but a plus