Retail Operations Associate

Role Overview

Flight Club Retail Operations Associates are enthusiastic, results‑driven and team‑oriented. As the face and driving force of Retail Operations for Flight Club, this role is responsible for providing an engaging and exceptional experience that exceeds client expectations. We are looking for candidates who are strong communicators and understand the needs of their customers, build long‑lasting relationships and have a passion for people and sneakers.

In this role, you will:

• Ensure shipment is received and/or transferred, processed, and organized efficiently and correctly
• Intake product through drop‑off location
• Receive and stock merchandise from the floor
• Move merchandise with carts, dollies, hand trucks and other moving equipment
• Maintaining organization and cleanliness of stockroom
• Lift, push and pull boxes without assistance
• Pick and pack orders with adherence to process and quality standards
• Load and unload trucks for transfers or shipments
• Conduct warehouse style scans and cycle counts
• Assist other inventory functions
• Remain flexible to perform other duties as assigned

We are looking for:

• At least 2 years of experience in a stock or shipping role is preferred
• A team player
• Strong communication skills; ability to communicate with the necessary departments for seamless operation
• Knowledge of the latest trends in athletic footwear is preferred
• Ability to work on their feet for long periods
• Ability to lift and maneuver inventory

Schedule:
Monday–Sunday, 9:00 AM – 5:30 PM, with weekend availability required

The Retail Operations Associate position is Monday–Sunday, 9:00 AM – 5:30 PM, with weekend availability required. This estimated schedule is a good faith estimate and is entirely subject to business needs, which may change from time to time. This is not a promise and does not create a contractual obligation, implied or otherwise. This schedule is subject to all legally required breaks.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:
$17.87 — $17.87 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one‑stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick‑and‑mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community‑driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.