User Success Manager

About GoodParty.org: GoodParty.org is a mission-driven organization dedicated to disrupting the corrupt two-party system by building innovative tools that promote accessibility, transparency, and fairness in democracy. We are looking for a User Success Manager to join our team and help ensure our users achieve their goals.

Role Overview: As a User Success Manager, you will be responsible for onboarding and supporting our users to ensure they get the most out of our platform. You will work to build strong relationships with our users and help them succeed.

Key Responsibilities:

• Onboard new users and provide training on our platform.
• Monitor user adoption and engagement.
• Gather feedback from users and relay to product teams.
• Develop and implement user success strategies.
• Troubleshoot user issues and provide support.

Required Skills:

• Experience in user success or customer support.
• Strong communication and interpersonal skills.
• Familiarity with customer relationship management tools.
• Experience in the tech industry.
• Ability to think like a user and understand their needs.

Ideal Candidate:

• A customer-centric individual with experience in user success.
• Passion for democracy and technology.
• Ability to build relationships and communicate effectively.
• Experience in onboarding and training.
• Excellent problem-solving skills and patience.