Technical Support Specialist

About Gr4vy: Gr4vy is a payment orchestration platform that empowers businesses to optimize their payment strategies. We provide an Infrastructure as a Service (IaaS) that allows companies to manage multiple payment providers, reduce transaction costs, and increase conversion rates. Our platform is cloud-based and offers full control over the payment stack, enabling businesses to create bespoke checkout experiences.

About The Role: We are seeking a Technical Support Specialist to join our customer success team. In this role, you will be responsible for providing technical support to our clients in the Asia-Pacific region, helping them resolve issues and maximize the value of our platform.

Responsibilities:

• Provide technical support to clients in the APAC region via email, chat, and phone
• Troubleshoot and resolve technical issues related to our platform
• Assist clients in implementing and configuring our solutions
• Document issues and resolutions in our ticketing system
• Collaborate with engineering teams to ensure timely resolution of complex issues

Requirements:

• 2+ years of experience in technical support or customer success
• Strong technical background with knowledge of software and infrastructure
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Experience supporting clients in the Asia-Pacific region

Nice-to-have:

• Experience with payment processing systems
• Familiarity with our platform or similar technologies
• Fluent in English and at least one major language spoken in the APAC region

Join our team and help our clients in the Asia-Pacific region succeed!