Senior Engineering Manager - Servicing Automation

Imprint (Headquarters: Remote)

Go Python React gRPC AWS Kubernetes MySQL DynamoDB Kafka Helm Fintech Automation Payments Distributed Systems Management Leadership Platform Engineering Integrations Management

Company: Imprint is building a next-generation co-branded credit card company to serve America’s great brands like H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Backed by Khosla Ventures, Kleiner Perkins, and Thrive Capital, we're reimagining customer loyalty by turning payments into powerful co-branded card experiences. Fresh off our Series C, we’re scaling fast.

Team: This role is on the Servicing Automation team, the crew behind the technology that powers scalable, cost-efficient customer operations at Imprint. We focus on automating high-impact areas like payment processing, self-service tools, collections, disputes, and program setup. Our mission is to drive margin improvements through automation, collaborating closely with Operations, Product, and Engineering. Success is measured by reliability, efficiency, and key service metrics (delinquency, SLAs). As the Senior Engineering Manager, you will oversee a team of engineers tasked with delivering innovative solutions that enhance operational efficiency and streamline processes. Key areas of focus include: Collections Automation, Customer Support Automation (IVR, AI chatbots), Payments, and Disputes Management.

Role & Responsibilities:
*   Technical Leadership and Oversight: Oversee development/maintenance of the automation platform (robustness, scalability, reliability). Stay abreast of advancements and incorporate innovations. Collaborate with architects on the technical roadmap.
*   Team Management and Development: Lead and mentor software engineers, fostering technical excellence and innovation. Conduct regular 1:1s, support career development. Coordinate hiring and training.
*   Project Management: Plan and manage project execution (timely delivery, budget). Utilize agile methodologies (monitoring, stand-ups, sprint planning). Collaborate cross-functionally (product, finance, compliance).
*   Stakeholder Communication: Report status, risks, and opportunities to senior management. Gather feedback for platform improvement. Represent the team in inter-departmental meetings.
*   Quality Assurance and Risk Management: Ensure high-quality coding/documentation standards. Oversee robust testing strategies. Collaborate with security on vulnerabilities and compliance.
*   Innovation and Continuous Improvement: Encourage innovation, experimentation, and learning. Stay informed on industry trends. Lead efforts in streamlining processes and implementing best practices.

Required Skills & Experience:
*   10+ years of experience in software engineering.
*   Experience leading the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems.
*   Strong background in developing financial platforms, preferably with experience working with operations teams.
*   Proven experience in leading engineering teams, ideally with a focus on platform engineering, integrations, or automation.
*   Bachelor’s or Master’s degree in Computer Science.
*   Excellent project management and communication skills.
*   Familiarity with agile development methodologies.
*   Strong sense of ownership, urgency, and drive.

Ideal Candidate:
You think like an owner. You care about clean code and customer impact. You’re all-in on building the future of fintech—and take pride in building clean, scalable systems without losing momentum. You’re as passionate about shaping team culture as you are about enabling great engineering work.

Tech Stack: Go, Python, React, gRPC, AWS, Kubernetes, MySQL, DynamoDB, Kafka, Helm.