Program Manager, Product

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data‑driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

About the Team / Product at Justworks

The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer‑facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large‑scale software products that impact small businesses worldwide.

About the Role / What You’ll Work On

In this role, you will be a champion for our programs and the Product organization, owning the definition, design, delivery and ongoing success of end‑to‑end product initiatives. You will build the processes, tools, and systems that move ideas from concept to market, partner deeply with Product, Design, Engineering, GTM, and other cross‑functional partners to drive alignment, prioritize work, create a roadmap, define success metrics, create operational rhythms, identify and remove blockers, deliver results responsibly, influence and communicate to stakeholders and leaders and drive alignment across an organisation that works in a highly matrixed, complex and fast moving environment.

What You Will Work On

• Lead the execution of cross‑functional programs and initiatives, partnering closely with Product, Design, Engineering, Data, and other stakeholders, including Operations, Compliance, Customer Success, Product Marketing, and Sales
• Support program planning and definition by determining program goals, scope, workstreams, and success metrics in partnership with functional leaders
• Participate in and help drive discovery activities to understand business needs, constraints, and dependencies, translating findings into clear plans, milestones, deliverables, and timelines
• Coordinate work across multiple teams, tracking dependencies, risks, and progress to keep initiatives moving forward
• Facilitate program operating rhythms such as working sessions, check‑ins, milestone reviews, and retrospectives
• Develop, maintain, and own core program artifacts, including project plans, status updates, documentation, calendars, and risk logs
• Communicate progress, risks, and key decisions to stakeholders and leadership with clarity and consistency
• Identify, document, and escalate risks, blockers, and trade‑offs in a timely manner, proposing options and recommendations when possible
• Support incident and escalation management by organizing response workflows, maintaining visibility into status and risks, and ensuring timely communication and follow‑up across stakeholders
• Collect, track, and analyze data to inform decisions, measure progress, and surface insights
• Support change management and rollout efforts, including coordination of enablement, documentation and internal communications as needed
• Engage with external vendors and partners to coordinate timelines, track deliverables, and support execution, in partnership with internal stakeholders and vendor managers
• Contribute to the evolution of program management practices, templates, and operating norms across the Technology organization
• Perform other related duties as assigned

How You Will Do Your Work

As a Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and nonverbal communication skills, as well as listening skills to gain understanding.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship‑building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results‑driven - consistently achieves results, even under difficult circumstances.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Influence & leadership - fostering a community of knowledge‑sharing, collaboration, mentorship, and forward‑thinking
• Detail‑oriented - exercises extreme attention to detail; is thorough, accurate, organized, productive, and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
• Customer focus - builds strong customer relationships and delivers customer‑centric solutions.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Qualifications

• 3‑5+ years of project or program management, strategy, operations, or a related role, working across cross‑functional teams (Product, Design, Engineering, Strategy, and GTM)
• Strong business acumen, including an understanding of tech/SaaS companies
• Ability to learn about Justworks’ product, organizational structure, and other domains quickly
• Demonstrated ability to drive execution and deliver outcomes across cross‑functional initiatives, balancing competing priorities, dependencies, and timelines
• Demonstrated ability to build trust and collaborate productively with a wide range of partners and perspectives
• Strong organizational and communication skills, with the ability to manage multiple priorities and engage stakeholders at varying levels
• Analytical mindset, with comfort using data to inform decisions and track progress, including experience with data tools/language such as SQL, Tableau, and Excel
• Creative problem‑solver with a passion for making complex things simple(r)

The base wage range for this position based in our New York City Office is targeted at $127,000 - $139,700 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you’re in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we’re here to ensure an inclusive experience.

Our DEIB Report