Location: San Francisco, Singapore, London   |   Full-Time   |   $90,000 - $130,000
Technical Support Customer Service Problem Solving Software Development 3D Graphics Game Development Linux Cloud Platforms Web Applications Documentation Training Cyber Security

About Kaedim:
Kaedim is an AI startup building machine learning algorithms that turn images into digital 3D models. We are a group of ~10 looking to grow the team to help streamline 3D content creation for 3D artists and are already working with 1 of the top 10 games of all time! Using our AI and in-house art team, we have the most accurate, game-ready 2d → 3d asset generation pipeline. Currently, we are offering a 10x speed up to 3D asset creation pipelines of 200+ game developers and we are working with partners like Voodoo, Upland, Azra Games.

Role Overview:
We are seeking a Customer Support Engineer to join our growing team. As a Customer Support Engineer at Kaedim, you will serve as the technical bridge between our clients and our engineering teams. You’ll work closely with game developers and 3D artists to understand their challenges and provide technical solutions to maximize their success with our platform.

What You’ll Do / Responsibilities:

  • Provide technical support to our enterprise clients, primarily game developers and 3D artists
  • Troubleshoot complex technical issues related to our AI-powered 3D asset generation pipeline
  • Collaborate with engineering teams to identify and resolve product-related issues
  • Create documentation and tutorials to help customers better utilize our platform
  • Gather customer feedback and communicate technical requirements to product and engineering teams
  • Act as a subject matter expert on our AI technology and workflows
  • Train and assist customers on best practices for using our platform effectively
  • Maintain detailed records of customer interactions and support cases

What You’ll Bring / Requirements / Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or related technical field
  • 3+ years of experience in technical support or customer-facing technical roles
  • Strong understanding of software development concepts and workflows
  • Experience with 3D graphics or game development concepts is a plus
  • Excellent problem-solving and analytical skills
  • Strong written and verbal communication abilities
  • Ability to work independently and manage multiple support requests simultaneously
  • Experience with Linux/Unix environments
  • Familiarity with cloud platforms and web applications
  • Customer service orientation with a passion for helping people succeed

Tech Stack:
React, MySQL, NodeJS, Python, AWS

Benefits:

  • Competitive salary and equity package
  • Comprehensive health insurance coverage
  • Flexible working hours and remote work options
  • Professional development opportunities
  • Collaborative and innovative work environment
  • Opportunity to work with cutting-edge AI technology

Location:
Onsite positions available in San Francisco, Singapore, or London with US & UK sponsorship available for qualified candidates.

Compensation:
$90,000 - $130,000 annually (depending on experience)

Post Date: August 1, 2025