Solutions Engineer

About Layer Health: Founded by experts from MIT and Harvard Medical School, Layer Health is building an AI layer for medical chart review. We’ve raised $21M Series A and are expanding our customer success team.

About The Role: As a Solutions Engineer, you’ll work directly with our clients to implement and optimize our platform. This role requires a minimum of 6 years of experience in client-facing technical roles, preferably with healthcare technology.

Key Responsibilities:

• Partner with clients to understand their technical requirements
• Demonstrate and implement Layer Health solutions in customer environments
• Provide technical guidance and training to customers
• Collaborate with product and engineering teams to improve our platform
• Troubleshoot and resolve technical issues for customers
• Develop technical documentation and best practices
• Serve as a technical advocate for our product

Required Skills:

• Minimum 6 years of client-facing technical experience
• Strong background in healthcare IT systems
• Experience with cloud platforms (AWS, Azure, GCP)
• Technical expertise in networking, databases, and cloud infrastructure
• Ability to explain complex technical concepts to non-technical stakeholders
• Experience with healthcare data systems and regulations
• Bachelor’s degree in Computer Science or related field

Ideal Candidate:

• Passionate about using technology to improve healthcare delivery
• Experience in healthcare technology consulting or sales engineering
• Technical expertise with cloud platforms and infrastructure
• Excellent communication and presentation skills
• Ability to build relationships with customers and stakeholders
• Familiarity with medical record systems and healthcare workflows
• Commitment to customer success and satisfaction

Compensation: Competitive base salary + equity package