Developer Success Engineer

LiveKit (Headquarters: Remote)

Developer Success Developer Advocate Support Engineer Customer Support Bug Fixing Sample Code Documentation Technical Guides OSS Community Teaching Prototyping webRTC Real-time communications Full Stack Engineer

Company: LiveKit builds open-source APIs to power the future of computing. We are a company of engineers building software stacks for other engineers. Passion for building something truly impactful. Remote company, first principles, global presence!

Role: This isn’t one of those situations where we tack “engineer” onto the back of every role at LiveKit. No. We’re actually looking for an engineer. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support. This role is compensated like any other engineering role. You will have influence over our product and business. If you’d be energized by seeing a developer or team flip a LiveKit integration from staging to production—secretly satisfied in knowing you helped make it possible—you are perfect for this.

Responsibilities:
- Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
- Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers.
- Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
- Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.

Technical Skills:
- You are an engineer.
- You don’t mind reading more code than you write.
- Enjoy learning new programming languages (quickly) and prototyping.
- Experience working with a community of developers (Bonus).
- Contributions to OSS (Bonus).
- Built something with LiveKit (Bonus).

Ideal Candidate:
- You’re a natural teacher.
- You find joy in helping others learn and succeed.
- You can break down complex concepts in a way that’s easily understood by others.
- You have excellent spoken and written English.
- Experience in a similar role (Bonus).
- Multilingual (Bonus).