IT Specialist

About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing by making the most advanced tools more accessible. Our AI-driven platform and industrial CT scanning technology give engineers unprecedented visibility into their products, helping them make better decisions, faster. We’re headquartered in Cambridge, MA, with an office in San Francisco, CA. Lumafield is building the future of manufacturing through deeper insights, greater autonomy, and continuous innovation. We recently raised our Series C funding of $75 million, further accelerating our mission to revolutionize manufacturing.

Key Responsibilities:

• Manage and maintain company hardware and software assets
• Implement and enforce IT security policies
• Provide technical support to employees across departments
• Troubleshoot hardware and software issues
• Stay up-to-date with emerging technologies and implement solutions
• Assist in planning and implementing technology upgrades

Required Skills:

• Strong troubleshooting skills for hardware and software issues
• Knowledge of network protocols and security best practices
• Experience with IT service management tools (ServiceNow, Jira Service Management)
• Familiarity with cloud services and remote access solutions
• Excellent communication and problem-solving skills
• Ability to work independently and prioritize tasks effectively

Ideal Candidate:

• Bachelor’s degree in Information Technology or Computer Science
• 3+ years of IT support or helpdesk experience
• Certification in relevant IT domains (CompTIA, Cisco, etc.)
• Experience with endpoint management and security tools
• Ability to explain technical concepts to non-technical users
• Proactive approach to identifying and resolving issues