Care Coordinator (contract) Bilingual (English & Spanish)

Role Overview

Mae is looking for a Care Coordinator who is passionate about maternal health equity to support Medicaid payer pilots and member‑level engagement to address the growing disparity in Black maternal health outcomes. The Care Coordinator will support and navigate care for members of key payer contracts across a variety of Medicaid landscapes.

Key Responsibilities

• Conduct needs assessments and screeners covering psycho‑social, physical, medical, behavioral, environmental, and financial parameters
• Utilize influencing/motivational skills to ensure maximum member engagement
• Help members actively participate with their provider in healthcare decision‑making
• Advocate for members’ physical, behavioral and social structural care needs by identifying and addressing gaps
• Manage care plans and referrals with payer care‑management teams; serve as point of contact to ensure services are rendered appropriately
• Manage communication and relationship (phone, e‑mail, presentations) with members
• Promote appropriate use of clinical and social structural benefits among members
• Identify and escalate quality of care issues through established channels
• Facilitate a team approach and educate team on member‑focused approach to care
• Identify high‑risk factors and service needs that may impact member outcomes and care‑plan components

Qualifications

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• Experience in social work, nursing, or a healthcare‑related field (3‑5 years)
• Knowledge of referral coordination to community and private/public resources
• Relationship‑management experience
• Strong written and verbal communication and presentation skills
• Ability to manage time effectively and work both independently and collaboratively
• Tech‑savvy and confident using computer systems to manage and document outreach
• Birthwork/Doula experience a plus
• Bilingual (English & Spanish)

Work Expectations

• Contract (1099) position, 40 hrs/week, Monday – Friday (flexible hours, occasional evenings)
• Hourly rate $32 – $38 depending on experience and qualifications
• Minimum of 50 total outreach attempts per day (40‑50 % must be phone calls; remaining outreach may be texts and emails)

Additional Information

• Position participates in E‑Verify