Customer Success Manager (m/f/d)

Your mission at Mercanis

As a Customer Success Manager at Mercanis, your mission is to lead transformative onboarding experiences, turning strategic visions into operational excellence. You will build lasting relationships with industry leaders, manage complex projects with precision, and uncover growth opportunities that deliver measurable impact. By bridging strategy, technology, and execution, you’ll help our clients thrive in a digital‑first world—while turning their success into stories that inspire others. Your work will not only shape the future of our customers, but also fuel your own professional growth in a vibrant, fast‑moving environment. Please note this role requires you to have native like fluency (C2) level in German and English.

Your Responsibilities on this role

• Onboarding and Implementation: Lead the implementation and onboarding process with the customer, building a lasting business relationship and driving value and digitalisation for their organisation.
• Bridge between Strategy and Transformation: Collaborate directly with senior industry executives to translate strategic visions into actionable solutions, working closely with our product and team teams.
• Project Management: Manage multiple projects simultaneously, ensuring world‑class execution and governance. Demonstrate exceptional project management skills to handle complex tasks, keep all moving parts aligned and deliver results efficiently.
• Customer Loyalty and Growth: Lead the post‑sales engagement, retention and growth of your customers, working closely with our Account Executives.
• Recognising Opportunities: Identify opportunities, drive business results and ensure client objectives are met.
• Success Stories: Turn your customer projects into success stories, coordinating marketing projects with our Marketing & Growth team.

Role requirements

• Education: Bachelor’s or Master’s degree from a top university.
• Customer‑Centric Experience: Proven experience in consulting, customer success, account management, or sales with a strong focus on customer satisfaction.
• Team Player: Skilled in working collaboratively within multidisciplinary teams.
• Executive Communication: Confident in engaging with senior executives, especially in procurement and related functions.
• Digital Transformation Expertise: Prior experience in digitalisation projects or enterprise software implementation.
• Language Proficiency: Fluency a native like level (C2) in both written and spoken English and German.

Why to join us here at Mercanis?

Mercanis offers a dynamic environment where you’ll lead customer onboarding and implementation, forging strong business relationships and driving digital transformation. You’ll collaborate directly with senior executives to turn strategic visions into actionable solutions, while managing multiple high‑impact projects with precision and agility. Beyond project delivery, you’ll play a key role in customer retention and growth, identifying new opportunities and ensuring client success. Your achievements will be celebrated and amplified through marketing collaborations, turning wins into stories that inspire. At Mercanis, your career development is a priority—expect continuous learning, vibrant teamwork, and the chance to make a real impact from day one.Our Benefits: In addition to autonomy and tremendous growth potential with serial entrepreneurs and an experienced team, here are some other great benefits waiting for you:

• A Strong Company Culture: We foster a culture defined by team spirit, entrepreneurial thinking, and mutual respect.
• Attractive Compensation Package: Enjoy a highly competitive salary with above‑average remuneration.
• Modern Tools: Whether you prefer Mac or Windows, you’ll have access to state‑of‑the‑art equipment that suits your working style.
• Responsibility & Creative Freedom: Take ownership of your role and enjoy the freedom to innovate.
• Flexible Work Environment: Benefit from flat hierarchies in a vibrant office located in the beautiful heart of Berlin (Prenzlauer Berg).
• Team Spirit & Events: From team lunches and sports activities to celebrating our successes, you’ll enjoy regular team and company events with great networking opportunities.
• Healthy & Energising Snacks: Stay fueled with a variety of healthy snacks.
• A Supportive Atmosphere: We promote a productive yet relaxed work environment that encourages you to continuously develop and grow with us.

About us

We are an Agentic AI Procurement Suite – Leading the Procurement of TomorrowAt Mercanis, we have a clear mission: to shape the procurement of tomorrow – digital, transparent, and intelligent. Our Agentic AI Procurement Suite digitalises the entire procurement process – from demand to supplier management and contract signing. Through the use of AI, operational tasks are fully automated, allowing procurement departments to focus on strategic matters. In this way, we create efficient structures, reduce manual efforts, and promote seamless collaboration along the entire supply chain. Our vision: transparent processes, time‑optimised automations, and sustainable supplier relationships that deliver real value. With over $30 million in Series A funding, supported by leading investors such as Partech, Atlantic Vantage Point (AVP), and Speedinvest, we are well‑positioned to continue expanding our vision. Since our founding, we’ve been working with a passionate team to shape the future of procurement. We are convinced: this is just the beginning.