Location: Toronto, Ontario, Canada   |   Full-Time   |   $60,000 - $100,000
Customer Success API CRM Vitally Technical Support Onboarding Product Expertise Management Product

About Modash: Modash is a creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re building the world-class data platform that powers creator discovery for thousands of companies and helps creators earn a living.

Role Overview: As a Technical Customer Success Manager at Modash, you’ll partner with our customers to ensure they have the best experience using our API products. You’ll build relationships, set customers up for success, and collaborate with Sales and Product teams to deliver exceptional customer experiences.

Key Responsibilities:

  • Build relationships with customers, becoming their go-to person for their journey with Modash
  • Set customers up for success by understanding their business and goals
  • Collaborate with Sales and Support teams to ensure a smooth customer experience
  • Work with the Product team to provide feedback and deliver solutions that meet customer needs
  • Become a Modash and industry expert to help customers succeed
  • Track your impact using customer feedback and north star metrics

Required Skills:

  • Experience working in B2B SaaS, supporting technical customers
  • Familiarity with APIs and technical concepts
  • Fast-paced working environment suitability
  • Previous experience at a startup or scaleup
  • Excellent communication skills in any medium
  • CRM proficiency with Vitally
  • Being organized and focused
  • Alignment with Modash’s mentality: no manuals, rules, or finger-pointing

Ideal Candidate:

  • Someone with a get-it-done attitude and drive to learn
  • Aspirer to be great, not settling for mediocrity
  • Interest in the creator economy and Modash’s mission
  • Strong English skills (both written and spoken)
  • Ability to work remotely with flexible hours

Compensation: The estimated pay range for this role is €60,000 - €100,000. This role is eligible to participate in Modash’s equity plan.

Benefits:

  • Flexible working hours with trust and autonomy
  • Unlimited paid vacation time
  • Fully remote working with reliable internet connection
  • Personal development support for courses, books, or conferences
  • Ownership and autonomy in decision-making
  • Regular offsites to connect with your team IRL
Post Date: July 16, 2025