Technical Account Manager

**About Oso:** Oso is a developer-first authorization system that makes access control simple and scalable. We're trusted by thousands of companies and backed by Sequoia and Felicis with $26M raised.

**Role Overview:** As a Technical Account Manager at Oso, you'll serve as the primary technical point of contact for our enterprise customers. You'll help customers implement and optimize Oso's authorization system, ensuring they get maximum value from our platform. This role requires strong technical aptitude, customer focus, and excellent communication skills.

**Key Responsibilities:**
- Serve as technical advocate for key customers
- Help customers implement and customize Oso's authorization system
- Provide technical guidance and best practices for using Oso
- Troubleshoot technical issues and provide expert solutions
- Collaborate with product and engineering teams to improve the customer experience
- Build strong relationships with customers to drive satisfaction and retention

**Qualifications:**
- Proven experience in technical account management
- Strong technical background with understanding of authorization systems
- Excellent communication and interpersonal skills
- Experience with customer success and retention strategies
- Ability to quickly learn new technologies
- Previous experience with SaaS products is a plus

**At Oso, you'll:**
- Work directly with influential enterprise customers
- Impact how customers build and scale their authorization systems
- Collaborate with product and engineering teams
- Enjoy competitive compensation and equity
- Benefit from a company that values ambition, ownership, and continuous growth