Customer Success Manager

About Phonely: Phonely is revolutionizing customer support with AI-powered call center solutions. Founded in 2023 and backed by Y Combinator, we're building the future of voice AI to handle billions of daily calls. Our platform allows businesses to create, deploy, and manage voice agents seamlessly, transforming how customer support is delivered globally.

Job Description:
We're seeking a Customer Success Manager to join our team. You'll play a vital role in ensuring our customers get the most out of Phonely's platform. This is an opportunity to help businesses transition to AI-powered customer support while providing exceptional service.

Key Responsibilities:
- Onboard new customers and help them configure Phonely
- Provide training and support for effective platform usage
- Gather customer feedback to drive product improvements
- Troubleshoot customer issues and escalate when necessary
- Build strong relationships with key customers
- Monitor customer health and retention

Requirements:
- 2+ years of customer success or support experience
- Excellent communication and problem-solving skills
- Ability to explain technical concepts to non-technical users
- Experience with SaaS customer success tools
- Customer relationship management experience

At Phonely, you'll work directly with innovative companies transforming their customer support. You'll have the opportunity to make a significant impact as we help businesses scale their AI capabilities. We offer competitive salaries, equity, and a supportive team culture.