Forward Deployed Engineer

About Phonely: Phonely is revolutionizing customer support with AI-powered call center solutions. Founded in 2023 and backed by Y Combinator, we're building the future of voice AI to handle billions of daily calls. Our platform allows businesses to create, deploy, and manage voice agents seamlessly, transforming how customer support is delivered globally.

Job Description:
We're seeking a Forward Deployed Engineer to join our team. In this role, you'll be on the front lines, helping customers implement and optimize Phonely's platform. This is an opportunity to combine technical expertise with customer success.

Key Responsibilities:
- Deploy Phonely's platform to customer sites
- Troubleshoot technical issues in production environments
- Train customer teams on platform usage
- Gather technical requirements and feedback from customers
- Collaborate with engineering to improve deployment processes
- Become an expert in Phonely's technology

Requirements:
- 2+ years of software engineering experience
- Strong troubleshooting skills with distributed systems
- Excellent communication and teaching abilities
- Experience with cloud platforms and deployment automation
- Passion for helping customers succeed

At Phonely, you'll have the opportunity to make a significant impact while developing expertise in both our technology and customer success. We offer competitive salaries, equity, and a supportive team culture. No visa sponsorship available.