Desktop Support (Nightshift)

At Rockstar Games, we create world‑class entertainment experiences.

Become part of a team working on some of the most rewarding, large‑scale creative projects to be found in any entertainment medium - all within an inclusive, highly‑motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Lincoln is on the lookout for a talented Desktop Support to join our nightshift team who possesses a passion for IT and providing first line support within a busy technology driven company.

This is a full‑time, permanent and in‑office position based in Rockstar’s unique game development studio in Lincoln, England.

WHAT WE DO

• We are a friendly, close‑knit team who are part of the larger global R* IT family.
• We provide desktop hardware and software support to the studio, including installation, maintenance and purchasing.
• Our main goal is to give the highest level of service to ensure minimal downtime for the end user.
• We are process and procedure driven with an emphasis on accurate documentation.
• We work in a very fast paced environment with new challenges around every corner.
• We are always very security oriented with a drive for protecting company IP.
• We are environmentally aware ensuring we recycle all our old IT kit and printer toners.

RESPONSIBILITIES

• Provide first line technical support to a large game development team.
• Build, deploy and configure PC’s and development consoles for new/existing employees.
• Install and upgrade software using Microsoft SCCM.
• Upgrade hardware and peripherals as required by the development teams.
• Active Directory – Managing Users, Computers, Groups and OU structures.
• Maintain asset inventory, including regular physical stock checks and hardware recycling.
• Document and maintain accurate installation and procedure guides.
• Moving IT equipment to help with studio and team re‑organisation.

REQUIREMENTS

• 1+ year of professional IT Support or equivalent experience.
• Thorough understanding of Microsoft Windows 11 and O365.
• Basic knowledge of Active Directory.
• Familiarity with SCCM.
• Experience with ServiceNow or some other ticketing system.
• Ability to install, upgrade and maintain PC workstation hardware.
• Willing to be flexible with regards to shift patterns and hours to meet the demands of the role.
• On call to cover out of hours support for the studio at busy periods.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Knowledge of Linux Ubuntu and Apple OSX.
• Familiarity of PC gaming hardware.

ADDITIONAL INFORMATION

• This position is to work within our night shift. Shifts typically run from 6:30PM to 3AM.