Operations Manager, Commerce

At Rockstar Games, we create world-class entertainment experiences.

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Games is seeking a Commerce Operations Manager to provide overall support to the Commerce and Release Management teams by helping prepare and manage our digital storefronts through product launches.

This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan.

WHAT WE DO

• The Rockstar Games Publishing Team develops and delivers all go-to-market plans and publishing of game products across Rockstar Games’ suite of titles.
• We lead all aspects of planning and implementing promotions for our titles, including video and static assets, product packaging, social media, events, partnerships, and retail.
• Our team ensures brand guidelines are adhered across all channels and coordinates every extension of the Rockstar Games brand through all consumer touchpoints.
• We ensure seamless execution of plans internally, in our game titles and across the world, including the always on marketing of our Online game titles, Grand Theft Auto Online, and Red Dead Online.

RESPONSIBILITIES

• Executing the setup of all digital products (Base Games, DLC, Season Passes) across Steam, PlayStation, Xbox, and Epic.
• Managing metadata, SKUs, localized descriptions, age ratings, and storefront assets.
• Submitting and maintaining up-to-date pricing configurations across digital storefronts.
• Assisting in tracking the sales and inventory levels of physical merchandise and apparel on the Rockstar Store.
• Owning the “Swimlane” documentation for the release process and keeping it updated with the latest submission requirements for first-party platforms.
• Coordinating between the Marketing and Development teams and maintaining RACI Matrices for storefront product launches.

REQUIREMENTS

• 1–3 years in game production, digital commerce, or release coordination.
• Hands-on experience (or high proficiency) with at least one major platform portal: Steamworks, Playstation Partners, Microsoft Partner Center, or Nintendo Developer Portal.
• Extremely strong attention to detail.
• Ability to build workflows and turn complex launches into repeatable, step-by-step processes.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Proficiency in JIRA for task tracking and Confluence for documentation.
• Preferred experience in D2C / E-Commerce Marketing.
• Experience in partnerships, entertainment and/or tech.
• Experience at or working with a Game Platform holder (Sony, Microsoft, Steam, etc.).
• Experience managing voucher/activation code distribution across different platforms.
• A passion for Rockstar Games and our titles