Supervisor, Desktop Engineering (R4768)

Location: United States

Team: Service Delivery

Department: Enterprise Operations Division

Commitment: Full Time Employee

Workplace Type: onsite

Required qualifications

• 5+ years of experience in Desktop Engineering, Endpoint Management, or EUC roles.
• 2+ years in a technical lead or mentorship capacity.
• Deep experience with modern endpoint management platforms (Intune, Jamf, SCCM/MECM).

Preferred qualifications

• Experience with Conditional Access, identity‑driven security, and Zero Trust concepts.
• Familiarity with endpoint analytics, telemetry, or monitoring tools.
• Experience with virtual desktop platforms (Azure Virtual Desktop, Citrix, VMware Horizon).
• Relevant certifications (Microsoft, Jamf, ITIL, CompTIA).

Founded in 2015, Shield AI is a venture‑backed deep‑tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V‑BAT and X‑BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia‑Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description: The Desktop Engineering Supervisor oversees the engineering, automation, and lifecycle management of all corporate endpoints, ensuring a secure, reliable, and scalable end‑user computing environment. This role blends hands‑on technical expertise with leadership responsibilities, guiding a team of Desktop Engineers and Support Analysts while driving modernization initiatives across device management, imaging, patching, software deployment, and endpoint security. The ideal candidate is a forward‑thinking technical leader with strong communication skills, deep experience in modern endpoint management platforms, and a passion for automation, standardization, and continuous improvement.

Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.