Healthcare Advocate

**About Solace Health:** Solace Health is transforming the U.S. healthcare system by connecting patients with experienced health advocates through our proprietary technology platform. We believe healthcare should be accessible, clear, and supportive, and we're dedicated to making that vision a reality through cutting-edge technology and compassionate advocacy. Our mission is to empower patients and improve outcomes by providing personalized support that navigates the complexities of the healthcare system.

**About The Role:** As a Healthcare Advocate at Solace Health, you will play a vital role in our mission by serving as a trusted guide for patients navigating the healthcare system. You will be the compassionate face of our platform, helping individuals and families understand their options, access appropriate care, and advocate for themselves. This role offers a unique opportunity to make a direct impact on patients' lives while working in a fast-paced, innovative startup environment.

**Key Responsibilities:**
- Serve as a dedicated health advocate for patients, helping them navigate complex healthcare decisions
- Provide empathetic support and guidance throughout the patient journey
- Stay current on healthcare policies, treatments, and provider networks
- Maintain detailed records of patient interactions and outcomes
- Collaborate with our clinical team to ensure patients receive appropriate care recommendations
- Address patient concerns and questions with clarity and compassion
- Help patients understand insurance coverage and eligibility requirements
- Identify and connect patients with specialized resources and services
- Provide follow-up support to ensure patients achieve desired health outcomes
- Maintain professional boundaries while building rapport with patients

**Required Skills and Qualifications:**
- Proven ability to empathetically support others through difficult healthcare decisions
- Excellent communication and active listening skills
- Strong organizational skills with attention to detail
- Ability to remain calm and professional under pressure
- Proficiency in using digital tools for patient communication and record-keeping
- Basic understanding of healthcare terminology and processes
- Experience in healthcare, social work, or customer service preferred
- High school diploma or equivalent required
- Must be available to dedicate consistent hours to patient support

**Compensation:**
This role offers competitive pay for a 1099 contract position, with benefits commensurate with the role. The estimated pay range for this position is $25-40 per hour, depending on experience.