Implementation Lead

About Stellar: Stellar builds AI voice agents for enterprise contact centers, focusing on human-like conversations in regulated environments and multilingual support. We help businesses transform their customer service through advanced AI technology while maintaining compliance and seamless integration with existing systems.

About The Role: As Implementation Lead, you’ll bridge our technical team and enterprise clients. You’ll guide projects from proof-of-concept to production deployment, ensuring successful integration of our AI agents into customers’ contact center infrastructures. This role requires strong technical understanding and exceptional client communication skills, with coding expertise being a plus but not mandatory.

Key Responsibilities:

• Lead end-to-end customer implementations from initial concept through production deployment
• Translate business requirements into technical specifications for integration
• Collaborate closely with enterprise clients to understand their unique needs and constraints
• Troubleshoot and resolve technical challenges during implementation
• Document implementation processes and best practices
• Train customer implementation teams on our technology and processes
• Serve as the primary technical point of contact for clients during implementation
• Ensure projects stay on budget and within timelines
• Gather feedback to drive product improvements

Required Skills & Experience:

• Proven experience leading complex technical implementations in enterprise environments
• Deep understanding of contact center technologies and integration points
• Exceptional client communication and relationship management skills
• Ability to balance technical requirements with business objectives
• Strong problem-solving skills with a focus on finding practical solutions
• Experience working with AI/ML systems in production environments
• Familiarity with regulatory requirements in voice AI applications
• Technical aptitude with the ability to understand system architecture

Preferred Qualifications:

• Background in AI or voice technology implementations
• Experience with multilingual systems and localization
• Knowledge of compliance frameworks for voice AI
• Familiarity with contact center infrastructure (ACD, IVR, CRM integration)
• Understanding of telephony systems and APIs