Customer Service Representative

Company: Storepass builds SaaS for Trading Card Game and Board Game ecommerce stores. Join our team and help shape the future of ecommerce solutions for board games and trading card games.

About the Role: Our Customer Service Representatives provide support to our customers, helping them navigate our products and resolve any issues they encounter.

Key Responsibilities:
* Assist customers via email, chat, and phone.
* Resolve issues in a timely and effective manner.
* Document customer interactions and feedback.
* Collaborate with the product team to improve user experience.

Skills & Qualifications:
* 1+ years of experience in customer service.
* Strong communication skills.
* Ability to learn and understand software products.
* Empathy and patience when working with customers.
* Team player with a positive attitude.

Preferred Qualifications:
* Previous work in tech support or SaaS environments.
* Interest in board games and trading card games.

Why Join Us?:
* Remote work opportunities.
* Supportive team environment.
* On-the-job training.
* Growth opportunities.