Technical Account Manager

Location: Somerville, MA

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to‑step traceability across operations. Tulip’s cloud‑native, no‑code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human‑centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

About You:

We’re looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you’ll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption.

You’ll serve as the technical advisor for customers, helping them maximize their investment in Tulip’s no‑code platform while ensuring they achieve their operational excellence goals.

You’re passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You’re excited about helping manufacturers transform their operations using cutting‑edge no‑code technology.

What skills do I need?

Technical Background

• 5-7 years of experience in technical customer‑facing roles (Solutions Engineering, Technical Consulting, or similar)
• 3+ Years of Tulip delivery experience preferred
• Strong understanding of manufacturing operations, Industry 4.0, or industrial software
• Experience with APIs, system integrations, and database concepts
• Familiarity with no‑code/low‑code platforms preferred
• Ability to travel (estimated 20%)

Communication & Collaboration

• Excellent written and verbal communication skills
• Ability to translate complex technical concepts for diverse audiences
• Strong presentation and workshop facilitation skills
• Collaborative mindset with experience working across teams

Industry Knowledge

• Deep knowledge of digital transformation initiatives in industrial settings
• Understanding of manufacturing processes and operational challenges
• Experience with manufacturing execution systems (MES) and similar platforms

Key Responsibilities:

Strategic Technical Advisory

• Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts
• Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases
• Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders
• Identify opportunities for deeper platform adoption and technical optimization

Customer Enablement & Growth

• Conduct technical workshops, training sessions, and platform deep‑dives
• Help customers design scalable solutions using Tulip’s no‑code platform
• Guide customers through complex technical implementations and integrations
• Collaborate with customers to establish technical best practices and governance

Cross‑Functional Collaboration

• As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth
• Partner with Product and Engineering teams to communicate customer technical requirements
• Collaborate with Sales Engineering during expansion opportunities
• Support renewal processes with technical value demonstrations

Technical Expertise & Thought Leadership

• Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies
• Develop technical content, documentation, and enablement materials
• Participate in customer advisory boards and technical user groups
• Represent Tulip at industry events and technical conferences

Key Collaborators:

• Customer Success
• Product
• Engineering
• Support

Working At Tulip

We know prospective Tulipians are evaluating not only the job they’d be doing, but the company and team that they would be joining. Tulip is invested in offering benefits that put our employees’ wellbeing first. Therefore, we are happy to share a summary of the benefits available to all full‑time Tulipians:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health, Dental, Vision, Short‑term Disability, Long‑term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies
• Dog‑friendly office

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job‑related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this role is $110,000 - $160,000 per year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI‑based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.