Location: Global REMOTE (UCT-8 to UCT+4, within 3 hours of Houston, London, Singapore, or Joinville)   |   Full-Time
customer success account management client relationship maritime shipping remote Management Sales Cyber Security 
Company: Maritime Shipping Solutions helps tackle one of the most important sectors for the global economy - maritime shipping. The industry is antiquated, hampered by paperwork, and customers are crying out for better solutions. We're a team of >20 people hiring remotely and globally.

Role: We are looking for Customer Success Executives to ensure our maritime shipping clients achieve their desired outcomes while using our software, fostering long-term relationships and maximizing value.

Responsibilities:
- Build and maintain strong relationships with key customer stakeholders.
- Act as the primary point of contact for assigned customers post-implementation.
- Proactively monitor customer health and usage to identify opportunities and risks.
- Drive adoption and usage of our software within customer organizations.
- Advocate for customer needs and feedback within the company.
- Collaborate with sales, implementation, and product teams to ensure a seamless customer experience.

Technical Skills:
- Strong communication, interpersonal, and relationship-building skills.
- Experience in a customer-facing role (Customer Success, Account Management, Support).
- Ability to understand customer needs and map them to software solutions.
- Familiarity with CRM or Customer Success platforms is a plus.

Ideal Candidate:
- Intellectually curious about new industries, specifically maritime shipping.
- Passionate about helping customers succeed and building strong relationships.
- Enjoys talking to and getting close to end users and understanding their business.
- Proactive and results-oriented.
- Comfortable working in a remote, global team environment (UCT-8 to UCT+4).
- Fluent in English.
Post Date: May 20, 2025