Generalist

**About Waterlily:**

Waterlily uses advanced AI to tackle one of the biggest, unsolved challenges in retirement planning: long-term care (LTC). We have already closed enterprise deals with multiple Fortune 100 insurance carriers and distributors, and raised an oversubscribed $7m Seed round from backers such as Insight Partners, Nationwide, Edward Jones, Brewer Lane Ventures, and Genworth. Our mission is to help families proactively plan for LTC needs and costs, and reduce America's multi-trillion-dollar LTC crisis.

**Company Culture:**

We have extremely high standards and expect our team to move quickly while maintaining top quality. Our interview process is rigorous. Those who join a small, highly skilled team work directly with our founders (UC Berkeley/MIT grads, previous successful exits). We value rapid learning, candid feedback, and intense execution. Expect to invest significant time (50-80 hours/week when needed) to achieve top-tier outcomes. We seek individuals who thrive in a demanding pace but also pace themselves sustainably.

**Role: Generalist**

This is a unique opportunity for a highly adaptable and driven operator to work across multiple departments, including sales, operations, and customer support. You will play a critical role in streamlining our processes, managing key initiatives, and contributing directly to our growth in the complex insurance and healthcare domains.

**Responsibilities:**

*   Identify opportunities and implement process automation using no-code tools and AI solutions.
*   Support sales activities, including lead generation, qualification, and potentially initial outreach.
*   Manage operational tasks, ensuring smooth day-to-day functioning.
*   Provide excellent customer support to our users and enterprise clients.
*   Lead and manage key cross-functional initiatives from start to finish.
*   Rapidly learn and become proficient in the nuances of the insurance and healthcare industries, specifically related to LTC.
*   Collaborate closely with founders and team members across all functions.

**Required Skills:**

*   Proven ability to operate effectively across multiple business functions.
*   Strong problem-solving skills with a bias for action and execution.
*   Experience or strong aptitude for using no-code/low-code tools for automation (e.g., Zapier, Airtable, etc.).
*   Familiarity or keen interest in applying AI solutions to business processes.
*   Excellent communication, organizational, and project management skills.
*   Ability to learn quickly and adapt to changing priorities in a fast-paced environment.

**Ideal Candidate:**

*   Highly versatile, resourceful, and proactive individual.
*   Thrives in ambiguity and enjoys tackling diverse challenges.
*   Interested in gaining broad experience across a fast-growing startup.
*   Passionate about improving processes and driving efficiency.
*   Motivated to operate at a demanding pace and meet high standards.
*   Shares our commitment to solving long-term care at scale, with a desire to grow rapidly in the insurance/healthcare domain.

**Benefits:**

We provide competitive salaries, meaningful equity, health insurance, 401(k) match, and other benefits for US employees. International hires join as contractors with a comparable setup.