Forward-Deploy/Integration Engineer

About Zigment.ai:\n\nZigment.ai builds agentic AI platforms that transform customer engagement through automated workflows. As a Forward-Deploy/Integration Engineer, you’ll bridge the gap between our technical infrastructure and customer implementations, ensuring seamless integration of our platform into clients’ existing systems. You’ll work directly with customers to understand their business needs, configure solutions, and provide hands-on support during implementation.\n\nWhy Join Us:\n\n- Make a direct impact by helping customers succeed with our platform\n- Combine technical expertise with customer success skills\n- Work with cutting-edge AI technologies in real-world applications\n- Collaborate with engineers, product managers, and sales teams\n- Develop expertise in both technology and customer engagement\n\nRole Requirements:\n\nWe’re looking for an Integration Engineer with strong technical background and excellent communication skills. You’ll be responsible for configuring, deploying, and troubleshooting our platform across various customer environments. This role involves deep technical work alongside customer-facing responsibilities.\n\nResponsibilities:\n\n- Configure and deploy Zigment.ai solutions for enterprise clients\n- Troubleshoot integration issues and provide technical support\n- Collaborate with engineering to improve deployment processes\n- Train customers on platform usage and best practices\n- Gather feedback from customers to inform product improvements\n- Document integration processes and maintain knowledge base\n\nQualifications:\n\n- Strong technical background with scripting languages (Python/Shell)\n- Experience with API integrations and deployment automation\n- Excellent problem-solving skills with a customer-focused mindset\n- Ability to communicate complex technical concepts clearly\n- Experience with cloud platforms (AWS/GCP/Azure) is a plus\n- Passion for customer success and technical problem-solving\n\nCompany Benefits:\n\n- Competitive salary and equity options\n- Opportunities to engage with diverse enterprise clients\n- Continuous learning opportunities with cutting-edge AI\n- Flexible work arrangements\n- Collaborative team environment with cross-functional exposure