Forward-Deployment Engineer

About Zigment: Zigment is an AI-powered customer journey platform designed to simplify the creation and deployment of AI agents for enterprises. Our mission is to add an agentic AI layer across existing marketing stacks, transforming every message, click, and call into an immediate, sentiment-aware action that drives measurable revenue growth. We are a small and lean tech team with a passion for technology and AI, committed to building reliable and scalable AI systems.

Key Responsibilities:

• Deploy and configure Zigment’s platform in customer environments.
• Work closely with customers to understand their needs and implement solutions.
• Troubleshoot and resolve technical issues in customer deployments.
• Collaborate with the engineering team to improve deployment processes and tools.

Required Skills:

• Experience with deploying and configuring complex software systems.
• Strong problem-solving skills and ability to work in ambiguous situations.
• Excellent communication and interpersonal skills.
• Familiarity with cloud platforms and infrastructure.

Ideal Candidate:

• Passionate about technology and customer success.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with deploying AI or machine learning systems is a plus.

Compensation:

• Competitive salary and equity.

Location:

• Bangalore, India (On-site)

About the Role: As a Forward-Deployment Engineer at Zigment, you will be at the forefront of customer engagement, helping enterprises implement and use our AI-powered customer journey platform. You will work directly with customers to understand their business needs, deploy our solution, and ensure its success. This role involves not just technical deployment but also acting as a customer advocate, ensuring that our platform delivers maximum value.

Your responsibilities will include setting up the platform in customer environments, configuring it to meet specific business requirements, and providing ongoing support. You will also play a key role in identifying customer feedback and sharing it with the engineering team to drive product improvements. This is a unique opportunity to combine technical expertise with customer success, making a direct impact on how enterprises leverage AI for customer engagement.

If you enjoy solving complex problems and helping customers succeed, this role is perfect for you!