Gladly

Gladly is a remote-first company building retail e-commerce AI. Founded in 2014, Gladly is at the forefront of putting people back at the center of customer service. Our AI is live in production with customer-centric brands like Crate & Barrel, Ulta Beauty, and Allbirds. We have the ingredients that make AI work: rich data, close customer partnerships, and a strong engineering culture. Gladly empowers over 10,000 customer service heroes to help move the brands they represent from the transaction era into the loyalty era. Our mission is to bring humanity back to what have historically been transactional interactions between brands and customers. We are a fast-paced startup with a focus on innovation and a people-centric culture. We value our employees and provide competitive salaries, stock options, health insurance, generous paid time off, and a flexible work environment. We are committed to diversity, equity, and inclusion, and we believe that the best work happens when we bring together people with different backgrounds and perspectives. We are looking for talented individuals who want to make an impact at a growing company. Benefits include: - Health and wellness: medical, dental, vision, and life insurance. - Plan your future: 401k plan, Flexible Spending Accounts, 16 weeks paid parental leave, and infertility and adoption benefits. - Seize your own journey: Unlimited vacation time and flexible schedules. - Community: Opportunities to volunteer and connect with industry professionals.